Privacy Policy

This Privacy Policy (hereinafter referred to as the “Policy”) applies to all users of the website of Emburgas filtri SIA, www.emburgasfiltri.lv. Over time, we may make changes to this Policy.

According to the General Data Protection Regulation (GDPR), personal data means any information that can be used to identify a person, as well as any information about an already identified person. By using our website services, you provide us with your personal data and the right to process and use it in accordance with the rules set out in this Privacy Policy.

We are committed to protecting the privacy and security of our clients and website visitors, including you.

By using our website services, you place your trust in us. We highly value this and respect the importance of the privacy and confidentiality of your data.

We adhere to the principle of data minimization – we do not request, collect, or process personal data that is not necessary to achieve the purpose of purchasing goods, services, or receiving information.

We respect your privacy and do everything possible to keep your personal data safe.

We do not allow unsolicited messages and will never sell, lease, or transfer your personal data (name, address, email address, etc.) to third parties under any circumstances.

Information may be disclosed to third parties only based on a legal request, a contract, or your consent, for example, when purchasing goods in installments.

You are responsible for the accuracy of the information when placing an order or contacting customer support. You confirm that you are at least 16 years old and agree not to engage in any activities aimed at compromising the security of the website.

We are not responsible for incorrect, incomplete, or erroneous data you provide.

By using our website and/or purchasing goods and/or services, you confirm that you understand the Policy and agree to follow its changes. If you do not agree with this Policy or certain provisions contained therein, please do not use our website services.

WHAT DATA WE COLLECT AND PROCESS

When making a purchase or contacting customer support, you provide us with your personal information. Providing personal data is mandatory when making a purchase, as it is otherwise impossible to complete it.

We collect and store the following data:

full name;
phone number;
email address;
delivery address for goods or services.

We process but do not store the following non-personal data:

cookies.

Private information is used only to ensure the provision of services and communication with customers.

We can only receive your personal information directly from you and only when you use our website services, for example: placing an order, contacting support, filling out the feedback form, or writing us an email.

WHY WE COLLECT YOUR DATA

We use the information collected about you in order to:

sell our goods and services;
properly process and deliver your order;
respond to your questions and provide information;
manage your account (if you have one on our site);
prepare anonymous statistics on website usage.

HOW LONG WE STORE YOUR DATA

We store client personal information for 10 years:

to contact you regarding your request;
for accounting purposes;
to manage your settings and rights.

After 10 years, personal data will be destroyed unless you request its deletion through the website or in person at the Emburgas filtri SIA office (with an identity document).

HOW DATA PROTECTION IS ENSURED

Our website is hosted in one of the most reliable data centers in the world.

To protect your personal data, we use all possible measures provided by our service provider, including constant physical protection against unauthorized access and 24/7 encryption.

The security of our website is ensured by the following measures:

data transmission encryption using the SSL standard;
personal data stored in encrypted form on servers;
access to personal data is limited to selected and authorized employees of Emburgas filtri SIA using 2FA and SSH private key authentication;
data center employees have no physical and/or remote access to our servers;
round-the-clock physical security and access restrictions;
24/7 video surveillance at the data center;
biometric entry control with two-factor authentication.

DISCLOSURE OF DATA TO THIRD PARTIES

Third parties may include: data centers, support services, delivery services, cloud storage providers, etc. These data processors help us provide services to you. Only the minimum amount of data required for a specific task or service is shared.

Third parties may process your personal data only for the specified purposes and may not use it for other purposes or transfer it to others without our consent.

Personal data may be disclosed to competent state authorities, including law enforcement agencies, such as the police or supervisory bodies, but only when necessary and in accordance with applicable laws.

TRANSFER OF DATA TO THIRD COUNTRIES

Emburgas filtri SIA does not transfer personal data to third countries.

Disclosure of personal and other user data is carried out only based on a legal request.

COOKIE POLICY

Cookies are small pieces of information that a website stores on your computer or mobile device during a visit.

They allow the server to collect information from your browser so that you do not have to re-enter data when returning to the website.

We use both session and persistent cookies to:

improve the quality of provided services;
remember whether you have already answered a pop-up question (so you don’t have to do it again);
remember whether you accept (or not) our use of cookies;
collect reliable information about website usage to assess how well it meets users’ needs and make improvements;
analyze which pages you visit and which privacy tools you use.

Cookies are not strictly necessary for the core functions of the site, but they provide a better experience when using it.

You can delete or block cookies at any time. However, some features of the site may not function properly without them.

Cookie-related information is not used to personally identify you, and the collected data is stored under our control.

Cookies are not used for purposes other than those listed here.

USER RIGHTS

Data protection regulations, including the GDPR, grant you several rights, and we must ensure that you can exercise them:

You have the right to request a copy of your personal data to verify its accuracy and/or correct or update it;
You may unsubscribe from emails at any time by sending a request to info@emburgasfiltri.lv or by using the unsubscribe link in our emails;
Where your data is processed with your consent, you may withdraw your consent at any time, which will serve as the basis for stopping the processing;
You have the right to receive confirmation of data processing, review the processed data, obtain information about the purposes of processing, its duration, data sources, meaning, and consequences;
You may request complete deletion of your personal information (unless prohibited by Latvian law).

To protect your confidentiality and security, we will take appropriate steps to verify your identity before providing requested information. This may include requesting an identity document and/or a personal visit to our office. If you cannot prove your identity, we may deny your request.

We will use all commercially reasonable efforts to provide you with lawful access to your personal data within 30 days of receiving your request.

You must understand and accept the risks associated with deleting your personal data, such as:

inability to identify you as a client when contacting support;
difficulties or inability to identify your purchase;
complications or complete inability to recover purchase documents if lost;
and other risks.

WHO IS RESPONSIBLE FOR DATA PROCESSING

The data controller responsible for processing personal data is:
Emburgas filtri SIA, LV43603038769, Zasulauka street 18a-1a, Riga, Latvia, LV-1046.

For any questions about your personal data processing, you can contact us at info@emburgasfiltri.lv